In this issue:
From the Trenches: Reseller Report
Partners Program Updated
eBlaster 5.1 - Vista Support and...
Spector 360 – Webfiltering and ...
Meet SpectorSoft
Trade Show Report
Who's Talking about Us
Tech Tips
Vol. 07 - Issue 02
DISPATCH is the official newsletter from SpectorSoft to our valued resellers and partners. With this newsletter, you'll be the first to hear about SpectorSoft product updates, services, added technology, case studies, and all the latest news — directly from the source. We want you to be the hero in guiding your customers to the cost-savings, legal protection, and smart network management that results from using SpectorSoft monitoring solutions.
From the Trenches: Reseller Report
Sales are Hot at SpectorSoft!
It’s summer again, and sales are hot, hot, hot at SpectorSoft! It’s been a record-breaking year so far, and we’re just getting started. Behind the scenes, we’re pursuing innovations to our award-winning monitoring software and developing your Partners Program. Keep reading for the latest on our new product releases and some hot Tech Tips!
A reseller to major financial firms, Secure Electronic Communications Compliance Archive System (SECCAS) in Manhattan, New York, needed a component to monitor and archive Instant Messaging (IM) to complete their software solution. They chose SpectorSoft based on its power, reliability, and ease of use. In turn, SpectorSoft worked closely with SECCAS to customize the software to perform as an integrated and cost-effective component. “For clients who need IM, SpectorSoft is an important part of the package and the sales process,” says SECCAS President, Daniel F. Summa. “In the financial community, rules state that if you are not able to record and archive chat and IM, you are not able to use that utility. SpectorSoft software adds value to our core service. It’s a must-have to meet customer’s needs for archiving IM.”
Updated Partners Program Close to Launch
ATTENTION: SpectorSoft is Increasing Prices
Effective July 1, SpectorSoft has increased the base price on Spector 360 and Spector CNE, giving resellers the opportunity to make more money on each sale. For Spector 360, we’ve increased the SRP of 50-client licenses to $3,495 and introduced a new lower 25-client license minimum purchase. The Spector CNE 10-client license is now $695. Additionally, we are offering academic discount pricing on both products.
Please contact your SpectorSoft reseller partner representative for the complete updated pricing schedule on all products.
SpectorSoft is getting ready to roll out a new Partners Program based on your input. The program will underscore our channel commitment with best-in-class sales, marketing, training and support tools to help drive your sales and profit. We’ll be providing dedicated reseller sales and technical support, on-line access to training and marketing materials, lead sharing, a reseller advisory council, Partner account management, marketing funds and more. We do value your opinion, so please tell us what’s most important to you by taking our survey at www.spectorsoft.com/survey/ or email us at Partners@SpectorSoft.com. Your feedback automatically enters you in a drawing for SpectorSoft products and other prizes!
eBlaster 5.1 – Vista Support and Enhanced Recording and Stealth
The eBlaster Summary Report
“Because of SpectorSoft, I know our people are not fooling around on the computer. They are working. If they are fooling around on the computer, it’s someplace else, like at home.”
- Robert Elliot
RCS Communications
Louisville, Kentucky
eBlaster (5.1) now supports Windows Vista, amps up MySpace recording, and widens its capture of Chat/IM, ensuring its position as the most powerful yet economical monitoring solution available. Popular with small businesses and parents who need to monitor activity from a remote computer, eBlaster sends a regular activity report and instantly forwards Email, Chat/IM and Keyword Alerts from the recorded PC to an email address you specify. Both eBlaster and its recorded data are secure and invisible on the recorded computer. New, super-stealth anti-detection technology ensures that NO product on the market will detect eBlaster.
- NEW: eBlaster now supports all versions of Windows Vista, Home Basic, Home Premium, Business and Ultimate, whether you upgraded or received it pre-installed on a new computer.
- NEW: Google Gmail Recording - customers asked for it, and we’ve added recording of Gmail messages to eBlaster.
- NEW: Messages are captured and forwarded from MySpace, Skype, Meebo, Windows Live Messenger, and nearly every other Chat/IM
Find out more about eBlaster:
eBlaster Web Site
eBlaster Product Tour
eBlaster Case Study
Spector 360 – Webfiltering, Database Expansions
See exactly what is happening at a glance with Spector 360
“The Spector 360 Dashboard sums up everything, it’s amazingly useful, giving us a user-centric view of the world. Spector 360 is almost like two products: the high-level view of the entire environment and the super-deep, granular inspection.”
- Russell Moore
Network Administrator
Plainfield Community School District, Illinois
“In the UK, both business and quality partners recognize SpectorSoft as the global leader of an emerging market.
No other company produces as well as SpectorSoft."
I am impressed with the money SpectorSoft has spent on R&D in the past few years alone. Competition is almost nonexistent…SpectorSoft is here to stay.”
- Jow Arif,
Director
Snapguard
Manchester, England
Frequently Asked Questions your customers may have about Spector Pro are answered on our website: Spector360 FAQ >
The latest Spector 360 (SR2) refines and improves its ability to handle massive amounts of data, and adds centralized web filtering by policy. Not only can you record and view all network activity with the most powerful monitoring tools available, you now can use the same product to intelligently block inappropriate domains – before productivity is lost. Flexibility in defining and scheduling filtering rules puts Management in control, and allows an organization to determine exactly how much Internet access each employee has.
In addition to Website Filtering, the updated Spector 360 adds:
- • Windows Vista support for the Client Recorder
and Dashboard - • Ability to install any or all Clients in batch without
Group definition - • Improved Dashboard searching, filtering and
viewing options - • Significantly improved database architecture
and management tools - • New ways to programmatically access and
use your recorded data
Find out more about Spector 360:
Spector 360 Web Site
Spector 360 Demo
Spector 360 Recording Tools Demo
Learn about our other corporate and consumer products at: www.spectorsoft.com
Meet SpectorSoft
70% of all internet porn traffic occurs during the 9-to-5 workday. 50% of the Fortune 500 companies have dealt with at least one incident related to computer porn in the workplace over the past 12 months.
- CP-80 Foundation
CP80 Internet Channel
Initiative 33% of surveyed adults reported instant messaging with friends and family from work.
- Pew Internet &
American Life Project
“The computer is the type of workplace property that remains within the control of the employer even if the employee has placed personal items in it.”
- United States Court of Appeals
Ninth Circuit, January 2007
Meet: Jody Detzel, Vice President of Sales
Background:SpectorSoft welcomed Jody Detzel in March of 2007. Raised in the Cincinnati area, Jody comes from over 10 years at Microsoft, where his last position was Practice Manager in Chicago with responsibility for all enterprise services for three states. As Partner Account Manager for Microsoft, he became experienced with both sides of the partner relationship. “Microsoft is very partner-centric. Fully 90% of our revenues came through partners. I would love to see that type of partner centricity for SpectorSoft as well, and am taking on a goal to increase our revenue through partners by 30% by the end of this calendar year.”
Changes: “Moving from a company with 70 thousand employees to one just topping 70 is a thousand times different. For me the appeal is in moving to a company closer to startup where it’s possible to move quickly, be creative, and have a bigger impact on the market.”
Mission: “My goal is to mature, grow, and bring consistency to our Sales and Channel efforts, as well as increase the SpectorSoft presence in the Enterprise space.”
Meet: Sean Coakley, Channel Account Manager
Background:SpectorSoft Corporation welcomes Sean Coakley to the new position of Channel Account Manager. Sean has been with SpectorSoft for a year as a consumer sales rep, working with personal and small business users. He brings a strong channel background to this new position, having formerly worked at MicroWarehouse and CDW as an Account Executive.
Changes: “I’m very excited to once again be working in the Channel segment. Because I understand exactly what the reseller requires from a vendor in order to close the sale and maintain that customer satisfaction, I want to increase the support, knowledge level and working relationship we have with all our valued Partners.”
Mission: “My overall goal is to increase Partner satisfaction levels in the areas of training, sales, service and support through more consistent , professional and meaningful Partner tools and programs.”
In each issue we will introduce you to key members of the SpectorSoft team and one of your many partners at SpectorSoft.
Trade Show Report
SpectorSoft Booth at NECC,
Atlanta
“Thanks to Spector 360, we have tightened the work environment as well as the learning environment... The short and simple way to describe Spector 360's impact: major reduction of bad stuff happening.”
- Robert Haviland
Hickman County Schools
Spector 360 Demos Draw Big Crowds at Interop Las Vegas
SpectorSoft performed live demos for hundreds of people at the Interop 2007 Las Vegas in May. The crowds were really amazed when they actually saw the powerful, centralized features of 360 and as a result, our Partner sales have been pouring in – some even while the show was still in progress! The demos were made even more fun with drawings for Spector Pro and iPods.
SpectorSoft Corporation Wows Educators at NECC in Atlanta
Educators and technologists alike saw live, interactive demos of Spector Pro and Spector 360 in our brand new booth at the recent NECC show in Atlanta at the end of June. The education market has always been a strong vertical for SpectorSoft, but after this show, sales skyrocketed for some of our Partners. If you’d like to receive our education case studies, just email us at Partners@spectorsoft.com.
Who's Talking about Us?
Monitoring is a red hot topic, which makes it hot for sales and means that SpectorSoft turns up frequently in the news.
Chicago Tribune, “Employers watching your every online move,”
by Eric Benderoff, March 12, 2007.
If you watched the games from your office computer, you better hope the boss likes hoops too. Because if you think the “boss button” on the CBS SportsLine Web site that hosts the games kept your viewing a secret as he or she walked by, you are sorely mistaken. In 2006, sales to business customers of SpectorSoft software to monitor workplace Web access increased 50 percent.
Seattle Times, “March Madness? Your boss might be watching you,”
by Kristi Heim, March 15, 2007.
During March Madness, some worried 19 days of distraction would drive employers mad. But now employers have their own technology arsenal, and were prepared to use it. “A couple of things get employers interested: loss of productivity in general, and a lot of employees spending a certain percentage of time each day on non-work related Web sites,” says Douglas Fowler, president of SpectorSoft.
Legal Tech Newsletter “Shield Your Firm from Cybercrime,” (www.law.com) by Christy Burke, April 2, 2007.
If your firm suspects that a lawyer, or group of lawyers, is getting ready to leave the firm, the network administrator can cut off their access to documents immediately and products such as SpectorSoft can be silently installed on the user’s PC. This software can log which files have been opened or copied, and record what’s been typed on the keyboard.
Wall Street Journal, “Keeping Tabs on the Kids,”
by Kelli B. Grant, March 25, 2007. “Computer monitoring software can be the most intrusive way to monitor your kids -- but also the best protection,” says Parry Aftab, a New York-based Internet privacy lawyer and head of WiredSafety, a group that educates children on the safe use of technology. Software keeps track of everything your child (or any other computer user) does. Of the programs available, one of the most effective is SpectorSoft Software.
Tech Tips
Monitoring is not “spying.” Monitoring means you have reviewed rules of acceptable use with your employees (or family) and are using software to oversee compliance with those rules.
SpectorPro and the SpectorSoft network products provide blocking of Chat and IM by contact name. You do not have to shut down Yahoo Instant Messenger (as an example) altogether. You can limit messaging to include ONLY authorized contacts or specifically block inappropriate contacts that have been observed during monitoring. Messages to and from the named contacts are never sent or received. The Block Chat/IM option is provided in the Settings or Client Settings. See the Spector 360 or Spector CNE Administrator’s Guide for more information.
FIND OUT HOW >>
With the latest Spector 360 and Spector CNE upgrades, you can install the Client recorder “in batch.” As soon as network computers are visible in the Control Center’s Manage Computers view, right-click and select All Tasks > Computer Batch Install Wizard. Follow the onscreen prompts to select any or all computers to receive the remote Client installation. See the Spector 360 Administrator’s Guide for more information.
FIND OUT HOW >>
Spector 360 offers a simple Application Programming Interface (API) that allows advanced users to programmatically “hook into” the SQL database via stored procedures. This allows you to harness Spector 360 data for use in other productivity and network data reports. You can also create videos from selected Snapshot data. The API information you need to get started is provided in a Spector 360 Administrator’s Guide section called “Developer Tools.”
FIND OUT HOW >>
About Us
SpectorSoft is the worldwide leader in Internet Monitoring and Surveillance Software. More than 10,000 companies and more than 300,000 consumers currently use SpectorSoft solutions to crack down on Internet abuse within their organization, and SpectorSoft has been selected for two consecutive years by Inc. Magazine as one of the Fastest 500 Growing Private Companies in America.